You can check the latest delivery date and order status in " My Account ".
You can check the order status from your account through following 3 pages.
1. How to read the status table
2. Shipping date
3. Arrival date
1. How to read the status table
- Pending: Waiting for payment *We proceed the order when we get the full payment
- Processing: Preparing for the order
- Complete: All items have been shipped
- Canceled: Orders have been canceled before payment
- Closed: Orders have been canceled(returned) and refunded
2. Shipping date
You can check the shipping date by following 3 steps.
Step1. Click "My Account"
Step2. Select the order that you want to track in "My Orders" and click "View Order"
Step3. You can check the *estimate shipping date
*estimate shipping date= the date we ship from Japan
*Notice: If the shipping date is delayed, the estimate shipping date will be updated as well.
3. Arrival date
Usually the package will be delivered in 2-3 business days after we ship.
You can check the shipping status from DHL tracking number(TRK#) on DHL web site.
*Some items needs time for custom clearance