Credit Card ( CreditCard ) – MonotaRO Co., Ltd.

Visa and Mastercard are available and inform about payment failure.

1) Available conditions

2) Credit Card payment failure

3) Regarding overseas administrative fee

1. Available conditions

▸Credit cards are accepted for orders.

▸Visa and Mastercard are available.

　※Mastercard ( card issued in Japan cannot be used )

▸The only payment method available is one-time payment.

2. Credit Card payment failure

▸Caused by credit card number and security number ( CVC/CVV ) is typing error

▸Wrong the expiration date or the credit card has expired

▸Misspelled the holder name

▸Used too many cards and have exceeded the available limit

▸The balance of the withdrawal destination bank account is insufficient.

Order cancellation error due to 3D-secure

▸The payment process (order was not completed) was not completed without supporting 3D-secure due to unknown PW, etc.

▸Credit card company intentionally locks for some reasons

【Solution】
If you can't pay by credit card, you must first think about "why you can't pay by credit card".
If that doesn't work, contact your credit card company ( issuer ) immediately.

3. Regarding "overseas administrative fee"

▸Depending on the credit card you use, in rare cases, the issuer may charge an "overseas administrative fee" in addition to the product price and shipping fee.
Please contact your credit card company for more information.

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