Important point if you choose to pay by bank transfer
▸This is a payment method in which the price is credited to your MonotaRO bank account after your order has been confirmed.
▸If you choose bank transfer with PHP, please see the guidance at the bottom of this page.
2. Breakdown of charges to be paid and payment fee
▸Below is a breakdown of the fees charged to your bank account.
▸Total Cost of Goods
▸taxes and custom duties will be added separately. For products which User has bought, User shall pay consumption taxes and custom duties required in the country of User.
▸Shipping Fee.......Click here for details
▸All banking charges and commissions are for account of you(payer).
3. Bank account for Payment
▸We have 4 Bank Accounts that are Singapore, Malaysia, Thailand and Japanese, so please select the Bank Account that you prefer when ordering.
▸Customers who are in Singapore or Malaysia or Thailand, please select your own country's Bank Account.
You can transfer money with less banking charges and commissions.
▸Customer's who purchase from other than Malaysia and Thailand domain, the Bank Account is Singapore that is selected by default.
Those who purchase from Malaysia domain, the Bank Account is Malaysia that is selected by default.
Those who purchase from Thailand domain, the Bank Account is Thailand that is selected by default.
▸If you choose bank accounts in Thailand, the remittance can only be transferred via BAHTNET.
4. Deadline for Payment
▸Please make payment by the 7th day, starting from the day after your order is received.
▸If you want to cancel the order, make sure to contact us via inquiry form with cancel reason.
5. Flow from order completion to payment confirmation
▸After completing your order, we will send a "Order Confirmation" email to the client's email address. The "customer order number" and "payment amount" are included in the email.
▸When making a transfer, please write "your order number" in "sender to receiver information" to make it easy to confirm your payment.
▸You can find the bank transfer address in the "Order Confirmation" email.
▸As soon as we confirm the payment with MonotaRO, we will send a "confirmed payment" email to the client's email address. At the same time, we will start preparing for shipment.
▸You can print out " Order Invoice " from My Account.
6. For Customers who make Bank Transfer Payments with PHP
▸Cannot make international payments using PHP at any bank.
▸Please pay in Singapore dollars as displayed in your cart
▸The bank account for customers who purchase from Philippines domain is Singapore bank account or Malaysia bank account.
7. In case of overpayment
▸If we receive an excessive amount of money from you, we will contact you individually by email after confirming the payment.
▸We are emailing you about refund methods, so please check your email and reply.
8. In case of short amount
▸If we receive a short amount of money from you, we will contact you individually by email after confirming the payment.
▸Please check the shortfall amount we will inform you and pay the shortfall again.
▸We will put the shipment on hold until we receive the full order amount.
As soon as we can confirm the full payment, we will ship it, so the delivery date will be delayed by that amount during the hold.
9. Payable currency
▸The "S$" shown on the site is Singapore dollars.
▸The only currency is the Singapore dollar (SGD).
*If you pay by PayPal or credit card, you can pay by Philippine Peso (PHP).
▸The currency can be paid in Thai Baht (THB) or Singapore Dollar (SGD).
10. In case of paid in the currency not indicated on the site
▸We will convert the currency at the time of deposit to Japanese Yen(JPY) once, when we receive payment in a currency other than those listed on the site.
The amount converted to Japanese Yen(JPY) will be further converted to the currency of your site and calculated.
*Please note that it may take some time to confirm when depositing in another currency.